Service Quality at the Ritz-Carlton Hotel Company Essay -- essays rese

Introduction   Ã‚  Ã‚  Ã‚  Ã‚  As tourism industry has been increasing dramatically during the last two decades, hotel industry is at war. In global competition, hotel chains are required to offer not only standardized facilities, but also standardized services. To meet the different needs of customers in each individual country while maintaining the same standards of services, global marketing strategy plays a critical role. Being a leader in upscale hotel chain industry, The Ritz-Carlton Hotel took a unique path to compete with its rivals.   Ã‚  Ã‚  Ã‚  Ã‚  Founded on principles of groundbreaking levels of customer service, and with guest satisfaction being the highest mission, the Ritz-Carlton Hotel Company, is the first and only hotel company to win the desirable Malcolm Baldridge National Quality Award and the only service company to win the award two times, with the most recent honor received in 1999. Brief History of Ritz-Carlton Hotel Company   Ã‚  Ã‚  Ã‚  Ã‚  The Ritz-Carlton Hotel Company was established in 1983 when real estate mogul and former CEO William B. Johnson acquired the rights to the name made famous by Swiss hotelier Cesar Ritz. The company manages more than 50 luxury hotels worldwide, in Australia, China, Indonesia, Japan, Malaysia, Mexico, Puerto Rico, Singapore, South Korea, Spain, the US, the US Virgin Islands, etc. The Ritz-Carlton name is synonymous with luxury, and its hotels are consistently rated among the best in the world. The company operates sales offices in Germany, Japan, the United Arab Emirates, Singapore, the US, and the UK. Hotel giant Marriott International owns the company. Besides Four Seasons hotel, its top competitors are Fairmont Hotel Management and Starwood Hotels & Resorts Worldwide. (www.ritzcarlton.com) History of the Malcolm Baldrige National Quality Award   Ã‚  Ã‚  Ã‚  Ã‚  The Malcolm Baldrige National Quality Award sets the standard for excellence for U.S. companies. Named for the former Secretary of Commerce, on August 20th, 1987, President Reagan signed the Malcolm Baldrige National Quality Improvement Act, establishing an annual National Quality Award. The purposes of the award are to promote quality awareness, recognize quality achievements of U.S. companies, and publicize successful quality strategies.   Ã‚  Ã‚  Ã‚  Ã‚  Hunt (1993, ... ...o see how well you're doing and how to do it better, and then eventually bringing the processes to zero defects. One lesson the hotel has learned is not to underestimate the value of even one idea or quality improvement effort. The Ritz-Carlton has become an intelligent organization, where all people understand and actively participate in the processes that support the creation of excellent service. It has come to know that, without quality they would not be dominant in product and profit. Appendix Three Steps of Service 1) A warm and sincere greeting. Use the guest name, if and when possible; 2) Anticipation and compliance with guest needs; 3) Fond farewell. Give them a warm good-bye and use their names, if and when possible. Motto â€Å"We are Ladies and Gentlemen serving Ladies and Gentlemen† Credo The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.

An Energy Conservation Mitigation Plan Environmental Sciences Essay

As we move into a new epoch of engineering and the turning human population of the planet, the demand to conserve energy has ne'er been greater and the hunt for alternate energy resources is a must. The rate at which we are presently utilizing non-renewable resources such as oil and coal will surely vouch that we will run out of these resources finally, and the issue of pollution goes manus in manus with our usage of these fossil fuels. Pollution threatens human wellness and amendss the environment and is the major cause of planetary heating. Global heating has the possible to badly impact conditions forms, addition planetary temperatures and harm harvests, and this potentially threatens the universe ‘s nutrient supply. We as worlds need to re-evaluate the manner we use natural resources and how we treat the environment. We have an copiousness of engineering at our disposal, and even today we are happening clean, alternate energy resources such as air current and solar power ev ery bit good as hydroelectricity generated from hydro dikes. One thing is clear, we need a program, and as with any program it needs construction and engagement by communities and persons all doing an attempt together to conserve the energy we do hold, and happen and use alternate energy in the hereafter. Energy preservation is portion of everyone ‘s lives and the manner we use our energy can either be responsible or irresponsible, and for likely excessively many old ages we have been irresponsible in the manner we use non-renewable energy, and the manner we dispose of our waste. We can no longer afford to be irresponsible about our usage of natural resources nor can we utilize these resources everlastingly without effect. While alternate energy shows great promise, we need to alter the manner we use our current energy resources now, stuffs such as oil, coal, natural gas and other resources such as wood from trees for edifice stuffs and paper merchandises need to be reduced, r egulated, and whenever possible avoided wholly to guarantee the long-run sustainability of our energy resources and life as we know it. Lending Factors to Environmental Problems There are many issues that affect our environment, and some are caused by natural phenomenon that has non-living and life subscribers to the environmental jobs we see today. Inanimate factors are influences such as wildfires that destroy big countries of forest, volcanic eruptions which spew dozenss of ash and gases into the air, and drought which can earnestly cut down and/or harm harvest outputs and damage the dirt as good. These sorts of environmental events are considered inanimate factors that contribute to environmental jobs such as resource handiness, pollution, and nutrient supply. Populating factors are influences from populating biological beings that affect the environment straight normally as a consequence of the demand for endurance. The endurance of any living thing depends on available resources in the environment such as the type of flora that is present will find what animate beings can last at that place, and sometimes animate beings can consume an country of flora so that other animate beings can non last at that place, and another illustration is when animate beings eat each other, and one becomes scarce while the other thrives, ( marauder & A ; prey ) . Worlds are no exclusion, and history for most of the harm caused to the environment due to the demand for stuffs for energy and nutrient and H2O. We use trees to fabricate edifice stuffs and paper. We use fossil fuels to supply electricity for our places and gasolene for our autos, all of which pollute and deplete Earth ‘s natural resources. We build metropoliss and suburban communities, all of which requires the glade of land and the usage of energy resources and in making so the ecosystem ‘s natural balance becomes affected. When we inhabit an country and construct metropoliss, it pollutes the environment and destroys the natural home ground of workss and animate beings doing the depletion of valuable resources for these living things, and perchance the extinction of works and carnal species to the point of losing them everlastingly. Worlds and the Natural Environment Human existences likely use more natural energy resources than any other living thing on Earth. We have modernized our universe, and in making so hold created a demand for natural resources such as oil, coal, and natural gas. The human population is turning and the demand for these resources has become even greater, and non-renewable energy is what powers our places and fuels our autos and consequences in air and H2O pollution in add-on to consuming the Earth of valuable minerals and fossil fuels. When we manufacture rough oil, we have to bore the Earth, destroy landscapes, and foul the air to polish it into other fuels. When we combust these fuels in our autos, CO2 pollutes the ambiance and contributes to planetary heating. When we harvest trees for edifice stuffs we strip 1000000s of estates of land from O bring forthing leaf which no uncertainty contributes to the lifting CO2 degrees in the Earth ‘s ambiance when combined with other semisynthetic beginnings of CO2 emanations . Other environmental developments include logging and excavation, and environmental incidents such as oil spills and improper disposal of risky waste and toxic stuffs merely add to the harm that humans cause to the environment in the chase of energy. Though human existences account for most of the negative effects on the environment every bit good as being the largest consumer of energy resources, we are wising up and recognizing that we need to alter the manner we treat our environment and utilize our current energy resources and happen alternate energy resources at the same clip. Some of the positive things that worlds are making to cut down energy usage and its impact on the environment is by modulating the usage of land for energy resource intents, protected land and animate being home grounds, required replanting of trees in logging countries, and the development of clean signifiers of energy like air current power every bit good as inventing programs to conserve energy and ke rb ingestion of these resources on a community degree that encourage people to utilize energy resources responsibly. Current Sustainability Strategies â€Å" In the 1970 ‘s, a figure of provinces began to necessitate local authoritiess to follow comprehensive programs that incorporated province ends, including the protection of air, H2O, seashore, and other natural resources † . ( Daniels, 2003 ) . While this event was over 30 old ages ago, many province and local authoritiess have since adopted specific programs to conserve energy, started recycling plans, and encouraged citizens to utilize energy sagely by turning off visible radiations, and utilizing contraptions merely as needed through community consciousness plans and treatments in community forums. Current energy resource sustainability methods presently in usage include the big graduated table usage of recycling in industry so that less new stuffs are needed to mass green goods goods. â€Å" In many instances, re-using a stuff requires less energy than bring forthing it from natural stuffs † . ( Newton, 2003 ) . Recycling is good on all degrees, but to i ntegrate it on a industrial degree has a major positive impact on the usage of energy to bring forth goods because the sums of energy and natural stuffs being saved at this degree is so big, and this besides reduces pollution by necessitating less refinement of natural stuffs every bit good. Another manner that authorities is acquiring involved with energy preservation is with inducements to promote householders to do place betterments that save energy and cut down waste. â€Å" Those who insulate their places might, for illustration, be given hard currency fillips by the local public-service corporation or a revenue enhancement tax write-off by province or federal authorities † . ( Newton, 2003 ) . Energy preservation is something that most people are cognizant of now, and with good ground. Global heating, pollution, menaces to human wellness and environmental harm are all good grounds to be painstaking of our environment and it is obvious that cut downing our energy usage w ill besides cut down pollution. By following sound patterns, and planning and developing new schemes to control energy waste, we become responsible users of natural energy resources for many old ages to come, and that is what sustainability is all about. Reaching Sustainability The manner we use energy resources must be considered within the manner we live on an mundane footing. When we use land for development, create new merchandises, and populate our mundane lives we have to be aware of what we use and how frequently it needs to be used. Homes and concerns use a assortment of energy resources from electricity and fuel oil, to natural gas and even wood. In topographic points that have cold and long winters these resources are in usage even more and ways to cut usage and cost have ne'er been more of import than they are right now. Significant economic addition can be achieved through the preservation and direction of energy, and every dollar saved by conserving energy can be spent on other things such as local investment by authorities and county functionaries, to the householder who can salvage money and profit the environment every bit good. Reducing the usage of energy resources besides reduces inauspicious effects on the environment such as H2O and air pollution. Cities and towns can take their ain steps to control energy usage in their ain communities by ordaining ordinances that require occupants to recycle, and by supplying inducements to insulate their places, cut down on uneconomical usage of electricity by turning off unnecessary contraptions, and turning the thermoregulator down a few grades to conserve electricity and natural gas. The designing of new edifices can be regulated so that they meet specific design criterions for insularity and energy usage such as warming and chilling systems. Renewable energy resources have many long term advantages over non renewable energy beginnings, and should be pursued whenever possible, and perchance even do it a demand that any edifice construction over 30,000 square pess in size must be supplemented with solar panels to provide at least 30 % of the electricity that powers the construction, this would drastically cut down energy ingestion and cost on a big graduated table when implem ented statewide, and the initial investing for solar panels and installing would pay for itself in nest eggs in a few old ages. Cities functionaries can back up these attempts to research and develop clean and renewable energy resources that will assist us to travel off from our entire dependance on non renewable energy resources. To accomplish this in a realistic manner, a program must be in topographic point to supply guidelines and aims as to the expected result of an energy resource plan. The program I am suggesting involves community engagement and the meeting of demands by concerns, contractors, local and province functionaries, and the single citizen. The program contains the undermentioned points: Plan Actions and Recommendations 1. Building patterns must conform to energy demands that all new constructions are insulated with the highest rated value insularity commercially available. 2. Promote the development of renewable energy resources in residential and commercial countries such as solar panels for places and concerns. 3. Raise energy preservation consciousness in the community by providing information to the populace about energy salvaging tips and stairss they can take to cut down their energy ingestion and cost by utilizing the least sum of energy from the most damaging of resources, such as electricity for illustration. 4. The community takes full engagement in local recycling plans and will be penalized for neglecting to make so, such as expiration of waste remotion services and a mulct of one-hundred dollars for each month they are non in conformity with the new regulation. 5. Land use will be regulated, and any new land that has been allocated for development must run into local guidelines for edifice construction and insularity evaluation and the usage of non-toxic edifice stuffs merely for building, no methanal incorporating stuffs will be permitted for usage in freshly constructed commercial edifices and places. 6. When edifice licenses are issued to new appliers, provide information on how to construct energy efficient constructions, and the usage of non-toxic edifice stuffs for building. 7. All new edifice license appliers will be required to subject a edifice program and certification of any energy salvaging stuffs to be used in the building of all new edifices, such as the installing of solar panels, type of and evaluation of insularity to be used, window glazing, methods to cut down land use and harm such as the glade of trees and disposal of fresh landscape gardening stuffs, and type of warming and chilling system to be utilized within the construction. 8. Promote local Bankss and loaners to supply hard currency inducements and loans for the building of energy efficient and compliant places and commercial constructions. 9. Encourage contractors to plan edifices to suit solar panels, even if they are non installed at the clip of building so easy application of solar panels at a ulterior clip can be attained. 10. Use financess from recycling mulcts and edifice codification misdemeanors to advance the research and development of renewable energy resources such as, but non limited to, solar power to increase the commercial usage and handiness of renewable energy resources. 11. Promote the usage of public transit, carpooling, and bike siting when executable. 12. All attempts to keep and continue the environment and minimise the usage of non-renewable energy resources by citizens and environmentally sound patterns by contractors in the building of energy efficient edifices shall be sought at all times. 13. Energy preservation and instruction should be made portion of all public school course of studies. 14. Residents will be encouraged to utilize energy efficient lighting and contraptions throughout their places, including high efficiency warming and chilling systems. Estimated Plan Timeline All new metropolis regulations and edifice codification guidelines shall be obtained within 12 months, and the publicity of energy efficient patterns in place and commercial environments coupled with the research and development of renewable energy every bit good as its execution that is environmentally sound will be on-going and argus-eyed in attempt and executing of the above stated actions. Sustenance Plan Benefits and Challenges The route to a cleansing agent and environmentally friendly energy beginning has its challenges and obstructions to get the better of. First, people must be co-operative and act as active participants in the attempt to conserve our natural resources, right down to their energy wonts in their mundane lives every bit good as obtaining the attempts of authorities and local functionaries to name for action and ordinances sing the current usage of unrenewable energy resources, and to the publicity and development of new alternate beginnings of energy that are cleaner and safer for the environment. Such attempts are non without benefits nevertheless, and the environment is one of the most of import long term issues we face today and it is of import that we do what we need to make now to continue the environment and the resources that are still left so that we can prolong ourselves in the hereafter. Reducing energy ingestion will cut down pollution and conserve the resources from which it comes like oil, coal, and natural gas, and most significantly taking these steps now ensures a sustainable hereafter for non merely us, but those who will inherit the Earth from us long after we are gone. Conserving our resources now benefits the environment and all people who will populate here after us and will doubtless go on to happen ways to deduce energy from clean and renewable beginnings that will someday be independent of fossil fuels wholly. Support for Energy Conservation To make the research necessary to convey renewable energy into mainstream position is traveling to necessitate support from federal and local authoritiess such as support for and publicity of these resources. Society will necessitate to step up and lead by illustration by using renewable energy resources while forcing their chap citizens to make the same, while controling their current usage of energy by exerting patterns and doing lifestyle alterations that cut down energy ingestion and reduces pollution as a consequence. Global support could include but is non limited to fiscal aid for energy research, sharing proven techniques with other states that work, learning others how to construct energy efficient constructions and develop renewable energy engineering such as solar panels and big turbines for air current farms. Action and the formation of organisations that monitor and promote energy preservation in their ain communities will be necessary to guarantee that energy programs a nd ordinances are followed decently, and to raise public consciousness of environmental issues so that everyone can be involved in conserving energy and support for developing schemes for renewable energy across the board, both financially through contributions from the populace for renewable energy research, and through illustrations set by persons using responsible energy ingestion patterns in their ain metropoliss and towns. In visible radiation of modern environmental issues it merely makes sense to conserve unrenewable energy resources such as oil, coal, and natural gas today and hunt for and develop renewable energy resources such as air current and solar power for a cleaner and more efficient tomorrow. It will take single and community attempt, and support from authoritiess worldwide to accomplish the ultimate end, to someday hold an infinite copiousness of renewable energy, and be free of our dependance on fossil fuels everlastingly. Energy Conservation Tips & A ; Facts Quick Tips aˆ? The mean house uses 38 per centum of its entire one-year energy usage on warming. aˆ? When a house is occupied, the thermoregulator should be set at 68 F for maximal energy efficiency. aˆ? Install a cardinal air conditioning system merely when whole house air conditioning is needed. aˆ? A Sun tempered super insulated place utilizations inactive solar design constructs with ace insularity building techniques. aˆ? Replace aging contraptions with newer energy efficient ENERGY STAR theoretical accounts. Beginning: ( Tremblay, K, 2010 ) . Facts about energy preservation, planetary heating and clime alteration Harmonizing to Nasa 2005 was the hottest twelvemonth of all time recorded There has been a steady addition in both the strength and continuance of hurricanes and tropical storms since the 1970 ‘s Over the past century, mean planetary temperatures have risen by 0.74A °C The 10 warmest old ages on record have all been since 1990. Six of the 10 warmest old ages on record in the UK were between 1995 and 2004 The rise in planetary temperatures besides causes implosion therapy. The figure of people affected by inundations worldwide has already risen from around 7 million in the 1960 ‘s to 150 million today. Beginning: ( Energy Conservation, 2008 ) .

The Neoliberalism Phase Of Globalization - 1980 Words

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